Frequently Asked Questions
Everything you need to know about your August Home experience.
What is the standard shipping timeframe for electronic items?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the continental United States.
Do your products come with a manufacturer warranty?
Yes, all electronics sold on August Home come with a minimum one-year limited manufacturer warranty covering defects in materials and workmanship.
What is your return policy for opened electronics?
You can return items within 30 days of delivery. Please note that opened electronics may be subject to a 15% restocking fee unless the item is found to be defective.
How can I track the status of my delivery?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.
Are the products sold on August Home brand new?
Absolutely. We only sell factory-sealed, brand-new authentic products sourced directly from authorized distributors and manufacturers.